Customer Service Specialist (Chat Support) with Ukrainian
Miejsce pracy: Katowice
Zadania:
- Effective contact with the customer only via live chat - 100% back office
- A positive, empathetic and professional approach to customers
- Providing reliable and accurate information in response to customer questions and problems in the logistics industry
- Active communication within the team
- Monitoring the chat and responding to customer reports in real time
Wymagania:
- Experience in customer service or similar work is an asset
- Fluent in Ukrainian and English, both written and spoken
- Excellent interpersonal skills and multitasking
- Computer and MS Office skills
- Strong interpersonal skills and empathy to effectively serve customers in a variety of situations
Nice to have:
- Knowledge of the Polish language
- Willingness to work part-time on weekends
Oferujemy:
- Talent Development Program (real promotions and fast development path for the best).
- Professional preparation for work – training and mentoring.
Poznaj
Concentrix
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.