Our Client, a big American corporation producing quality consumer products oped a new European Service Centre, which provides service to European affiliates and Business Owners. Currently, we are looking for Candidates interested in the position of:
Customer Service Representative with German or French language
Kraków/Zabierzów
Nr ref.: 5486
Requirements:
- Enthusiastic, communicative people that are willing to support our customers
- With excellent knowledge of English and one or more of following European languages: German or French language
- Not afraid of facing new challenges or opportunities
- With enthusiastic approach to team work and focus on internal and external customers
- Knowledge of MS Office applications, especially Excel and PowerPoint is needed
- First working experience will be a huge asset for us
Responsibilities:
We offer:
- Possibility to be a part of a new, dynamic team
- Chance to gain working experience within international & supporting environment
- Developing your knowledge and experience by:
- managing customers’ business needs over the phone
- processing customers’ requests and updating data in the computer systems
- receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
- Helping with the implementation of our Sales and Marketing Plan
- Generating innovative ideas and solutions that will improve customers satisfaction
- Contributing to projects in various departments outside of regular responsibilities
- Assisting other team members to leverage and develop their capabilities