Customer Service Rep - German market

Customer Service Representative for German market

Place of work: Poznań

An excellent opportunity has become available to join Kennametal as a Customer Service Representative for the German market.

The successful candidate will be responsible for a broad variety of administrative and support related tasks that cover the order life-cycle process. We are looking for an outgoing, socially confident person with customer support experience, or previous experience in a customer-facing environment.

• Supporting the local shared service in Germany
• Direct email and phone contact with customers and Sales Department
• Serving Order to Cash process through quotations, orders preparation and delivery monitoring in SAP
• Handling complaints and returns in SAP and CRM systems
• Active cooperation with sales engineers, production, logistics and finance to deliver highest customer service standards
   

• Completed Ecommerce training or equivalent work experience
• Fluent German and English language
• User knowledge in SAP, CRM, MS Office
• Previous experience in customer service is a must

• Stability and solid work environment
• Competitive salary and bonus system
• Active package of benefits (Multisport, Lunch Pass, Sodexo Flexi, Medicover, language courses)
• Opportunity to work in a small team of highly professional colleagues in a multinational environment