Customer Service Processes Junior Manager with German
Location: Katowice
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Function: Operations
Inviting applications for the role of a Customer Service Processes Junior Manager with German
Responsibilities
- Manage a team of 5-20 direct reports (Customer Service Senior Specialists and Specialists) in one process
- Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
- Oversee monthly and quarterly assessments and forecasts of organization's operational goals in the assigned process area
- Contribute to short and long-term organizational planning and strategy as a member of the management team
- Ensuring efficient and faultless customer service operations
- Identifying process improvements for countries/processes and coordinating deployment of global projects locally
- Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
- Coordinate training and development of reporting team
- Recruit new team members
- Drive the safety agenda for the assigned process
- Contact with external Customers
- Contact with internal departments which can support in resolving a query or customer issue:
- Warehouse and Distribution, Planning, Finance etc.
Qualifications
- University Graduate (min. Bachelor)
- Fluent in English
Fluent in German - Min. 3 years of experience in Customer Services Operations
- Demonstrated leadership and vision in managing staff groups or major projects and initiatives
- Excellent communication skills, ability to cooperate with internal & external customers
- Senior Stakeholders management skills
- Pro-active approach to problem solving in short term and ability to implement long term preventive activities
- Strong analytical skills including analysis of complex data
- Customer service orientation
- Ability to team management, build talents, teams target settings and lead appraisal process
We offer
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)