SouthWestern is an Irish company which is a market leader in the provision of integrated front and back office services. SouthWestern is the leading domestic provider of outsourced managed services in Ireland. We provide business services to leading public and private sector clients around Europe. Our Operations Centre was launched in Lódz under the name of SouthWestern BPS Poland.
In August 2014, SouthWestern was acquired by Capita (UK) plc.
We employ over 800 people in the company, including more than 200 in Lodz and are constantly looking for new employees. Every year our Customer Service requirements increases by as much as 40%.
The Customer Service Agent is a position reporting directly to the Customer Service Supervisor. The position involves primarily dealing with customers via phone and e-mail.
Responsibilities:
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Answering customers’ queries in a professional manner via phone and email
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Log calls from customers and follow procedures to resolve problems
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Contributes to achievement of Customer Service performance and quality standards
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Effective and positive communication among your team, with customers and other business partners
Skills required:
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Proficiency in Russian and B2 level in English
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Interpersonal skills crucial for working in customer service centre such as: excellent communication skills, customer orientation, assertiveness, commitment to quality processes
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Teamwork, optimism and enthusiasm
We offer:
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Interesting job in international and multilingual environment
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Flexible working hours
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Challenging tasks to encounter every day
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Stability of employment
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Work in a friendly environment
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Attractive social benefits packet