Customer Service Advisor with German/French/Spanish/Portuguese
Miejsce pracy: Katowice
Nr ref.: JO-1507-312719_415
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, we are looking for: Customer Service Advisor with German/French/Spanish/Portuguese
Location: Katowice
Duties:
- Answer user calls and register tickets in service applications
- Ask qustions in order to understand and diagnose problems
- Provide telephone first level support using remote tools according to procedures
- Introduce features and new products for existing business customers
- Documentate any actions in ticketing system
- Escalate issues to upper levels if necessary
Requirements:
- Fluent German/French/Spanish/Portuguese
- Very good English
- First experience in IT area or customer service is an asset
- Good command of MS Office
- Communicative and customer focused behave
- Easily work in time pressure, strong problem-solving skills
Our Client offers:
- A wide variety of training packages
- A friendly working atmosphere
- Attractive salary
- Social benefits
- Multilingual and multicultural work environment
- Opportunities for professional development