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Praca.pl Praca Dolnośląskie Konsultant ds. Wsparcia Technicznego Dolnośląskie
Customer Operations Representative [online recruitment]

Customer Operations Representative [online recruitment]

Playbook Engineering
dolnośląskie
specjalista (mid)
praca zdalna
rekrutacja online
1182 dni temu
Customer Operations Representative [online recruitment]
Miejsce pracy: woj. dolnośląskie
Company Description

Playbook Engineering offers a global betting platform that provides a service to established operators and new entrants who are looking to disrupt the industry. We have offices in London and Krakow and are a young and fast-growing company.

 

The Customer Operations Team is responsible for analyzing and assisting with client requests.
Customer Operations Team is also managing all user accounts and actions from a compliance viewpoint via various tools and systems.
We're looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.
All Customer Operations Representative positions are either mostly day or mostly night shifts - determined up front. Both day and night shifts are on a shift rotation schedule. We are currently looking for individuals interested in mostly day shifts, as well as individuals interested in mostly night shifts.

 

Responsibilities
  • Provide assistance to individuals through live chat and email interaction
  • Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
  • Managing user accounts
  • Analyzing accounts for potential fraudulent activity
  • Formulating various user reports: such as income, suspensions, deposit history
  • Communication with UK-based teams in order to receive and act upon all feedback
  • Maintain and expand knowledge base for both customer service, as well as compliance aspects
Minimum Qualifications:
  • Must be able to work in a fast paced environment.
  • Must possess strong skills in applying complete fact finding, analytical and problem solving methods and techniques.
  • Possess strong interpersonal skills and have mature judgment and initiative.
  • Must have the ability to process information effectively, to learn new materials, identify and define problems, and to make decisions.
  • Excellent written and verbal English skills
  • Excellent attention to detail
  • High communication and interpersonal skills
  • We are currently looking for individuals interested in mostly night shifts.
Nice To Have
  • Experience in working with tools such as Iovation, Tableau, payment provider platforms: Realex or Secure Trading
  • Experience in a previous Customer Service role
  • Experience in MS Office tools
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
 

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