We're GetResponse, a Polish SaaS company with more than 300 people on board and 350,000+ customers all over the world.
We've been here since 1998. We’re global, remote and multicultural, yet we share the same values.
Our flagship product, the GetResponse platform, provides our customers with advanced online marketing solutions like marketing automation, responsive email design, landing page creator, webinars and useful analytical tools.
If you’re ready for an adventure where you can use your smarts, share your enthusiasm and conquer global markets — join our team!
Customer Experience Engineer (French, English and Polish)
Description
Key responsibilities:
- troubleshooting and liaising with multiple departments to ensure customer's satisfaction
- optimizing email deliverability
- driving product adoption and improving customer retention
- managing creative projects (newsletter templates, opt-in forms, landing pages)
- providing expertise on running a successful, permission-based, email marketing campaign
- working with GetResponse enterprise customers to develop high-performing email marketing campaigns
What do we expect?
- excellent command of English and French (at least C1 level in both languages)
- native Polish is preferable but not obligatory
- previous experience in customer service; experience in technical support would be a huge asset
- working knowledge of SQL and HTML is a plus
- superb verbal and written communication skills
- strong analytical and problem-solving skills
- ability to work independently and in a team
- ability to build and maintain long-lasting relationships with customers
Extra Perks
- remote work
- home office subsidy
- #getremote fund
- private health insurance
- mental healthline
- employee pension program (PPE)
- corporate life insurance
- sports card fund
- language classes