QIAGEN is one of the most successful biotech companies. As the leading provider of innovative purification technologies, molecular testing solutions, and smart bioinformatics, our customers are at the forefront of the molecular biology revolution, and advancing patient health.
Join the revolution — see how you can make a difference.
Customer Care Representative with German (m/f)
Location: Wrocław, Poland
Position Description
- Processes sales orders in SAP software for QIAGEN products from customer purchase;
- Processes orders submitted by phone, FAX, email or other e-Commerce channels;
- Invoices customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software;
- Provides phone and email support to both customers and sales team on all questions;
- Logging all order and logistics complaints from customers;
- Other duties may be required as assigned.
Position Requirements
- Excellent German & good English verbal and written communication skills;
- Minimum of Bachelor Degree or equivalent;
- 0-2 years of customer service experience in a contact center or billing department;
- Experience with order taking and/or billing;
- Familiar with standard office software (SAP/CRM experience desirable);
- Basic knowledge and/or experience in Life Sciences preferred;
- French, Italian, Dutch language skills advantageous.
Personal Requirements
- Excellent interpersonal and communication abilities;
- Ability to work in a team environment;
- Ability to multi-task and work in a fast paced environment;
- Ability to learn quickly and resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Friendly atmosphere.
QIAGEN Business Services Sp. z o.o., ul. Legnicka 51-53, 54-203 Wrocław, Poland
