About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
Credit and Collections Specialist Spanish Speaker
Place of work: Krakow
Ref. no Małopolskie > Krakow
Main accountabilities
- Perform AR collection for LATAM region (Argentina, Colombia, Chile, Brazil)
- Build and maintain strong relationships with external customers
- Escalate, dispute and protracted nonpayment situations in accordance with engagement policies
- Maintain knowledge of the business area of the client that is supported
- Perform customer account reconciliations
- Deal with vendor/customer queries queries (phone, mails)
- Prepare ad-hoc reports and analysis on client and supervisor request
- Perform credit management
Requirements
- 1 year of experience in O2C area including Collections (experience with FSCM would be an asset)
- Spanish language on C1 level or higher
- English language on B1 level or higher
- Ability to work late shifts
- Very good Customer Service & communication skills
- Excel knowledge on good level
- SAP knowledge
- Strong interpersonal, communication skills and enthusiasm
- Ability to work under pressure and following strict deadlines
- Teamwork approach
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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