About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Command Center Team Lead
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Coordinate preparation of daily/weekly/monthly reports, dashboards
- Ensure the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
- Responsible for leading, motivating and assigning work to the team
- Aim at improving process and motivating staff to do the same
- Responsible for following control procedures
- Ensuring timely delivery of agreed reports and ad-hoc requests, publishing of dashboards on t- room, maintaining of t-room, and regular updating of t-room
- Exploring automation opportunities
Candidate’s profile
- Experience in reporting activities
- High standards of both spoken and written English
- Strong analytical skills and attention to details
- Excellent communication, organizational and leadership skills
- Strong interpersonal skills and proactive approach
- Ability to enhance process and controls
- Flexibility and ability to work in changing environment
- Focus on improvements
- Very good knowledge of Microsoft Excel & Microsoft PowerPoint
Nice to have:
- Experience in managing the team
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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