Collections Team Leader
What duties will help you grow?
- Manages a team of Collections Specialists
- Manages one or a few large customers on the basis of an Account Management approach
- Ensures the implementation and adherence to the agreed collections policy
- Responsible for achieving cash collection and ageing targets
- Acts as first point of escalation for Credit Controllers
- Manages, implements and maintains the Customer segmentation
- Drives process redesign to ensure improvement within client context
- Assesses applicability of GPM processes and matches these to client requirements
Recruitment process for this position and onboarding trainings are conducted online
What do you need to start?
- High level customer service skills and very good communication skills
- Strong people management skills (at least 1 year of experience)
- Experience in O2C area is an asset
- Fluent English
- Strong people management skills (at least 1 year of experience)
- Very good analytical skills, able to prepare complex analysis and reporting
- Able to improve the process and to motivate the staff to do the same
- Ability to delegate tasks and set deadlines
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.