Collections Team Leader

Recruitment process for this position and onboarding trainings are conducted online

What do you need to start?

• High level customer service skills and very good communication skills
• Strong people management skills (at least 1 year of experience)
• Experience in O2C area is an asset
• Fluent English
• Strong people management skills (at least 1 year of experience)
• Very good analytical skills, able to prepare complex analysis and reporting
• Able to improve the process and to motivate the staff to do the same
• Ability to delegate tasks and set deadlines

 

What duties will help you grow?

• Manages a team of Collections Specialists
• Manages one or a few large customers on the basis of an Account Management approach
• Ensures the implementation and adherence to the agreed collections policy
• Responsible for achieving cash collection and ageing targets
• Acts as first point of escalation for Credit Controllers
• Manages, implements and maintains the Customer segmentation
• Drives process redesign to ensure improvement within client context
• Assesses applicability of GPM processes and matches these to client requirements

 

What have we prepared for you?

Personal and professional development:

• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:

• We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

A lot of benefits:

• Private medical care, which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. 
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation. 
Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8c 
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).