Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Katowice
As a Citrix XenApp/XenDesktop Engineer, you will provide responsive, professional and competent technical support for Virtual Workplace environment systems based on Windows desktop and Windows server operating systems. You will join a fast growing Remote Infrastructure Management team cooperating with other teams from a wide wallet of RIM technology towers.
You will have a chance to work on most up-to-date Citrix technologies and variety of supporting products and develop yourself further in RIM department.
To administrate, maintain and monitor XenApp, XenDesktop environments including tasks such as:
- Citrix XenApp/XenDesktop Application Support for Citrix product software
- Support configuration changes for Citrix Infrastructure
- Monitoring health, stability and capacity of Citrix farms
- Administration and support of XenServer hypervisor layer
- Upgrading and extending infrastructures against customer needs or product lifecycle
- Maintenance of Windows Server systems hosting multi session environments
- Supporting build and patching process for XenApp/XenDesktop farms
- Software release
- PVS/MCS image management
- Citrix policies management
- User profile management
- ITIL (Incident, Service Request, Change Management, Problem Management) activities – ensuring effective and efficient handling of tasks
- To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
- To follow established procedures, recommend improvements and resolve enquiries, issues or problems.
- To take ownership if issues identified and tasks assigned with little supervision
- To escalate issues as necessary to deliver required service level
- To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service and to establish working relationship with customer’s organization to deliver an excellent service
- To act as an effective and helpful member of the team, demonstrating personal leadership, initiative, drive and contributes technical experience and lessons learned in problem solving and continuous service improvement activities
Good knowledge of Virtualization Technologies such as:
- Citrix XenServer, XenApp, XenDesktop;
- Good Proficiency in Verbal and Written English including Technical Vocabulary
- Intermediate Knowledge of Server Operating Systems such as:
- Windows Server 2008R2/2012R2/2016
Good to have:
- SCCM/SCOM
- AppSense
- Active Directory
- GPMC
- VMware
- Networking
- Powershell scripting
- Remote Server Hardware Management
- Excellent communication – ability to communicate clearly with customers, colleagues and managers.
- Excellent problem solving – ability to fix issues, being resourceful, and not giving up easily
- Drive and determination for technologies and services
- Initiative to constantly improve solution methods, and solution times
- Ability to prioritize tasks based on business requirements.
- Flexible Team Working – team player, upgrades during OOH
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
To administrate, maintain and monitor XenApp, XenDesktop environments including tasks such as:
- Citrix XenApp/XenDesktop Application Support for Citrix product software
- Support configuration changes for Citrix Infrastructure
- Monitoring health, stability and capacity of Citrix farms
- Administration and support of XenServer hypervisor layer
- Upgrading and extending infrastructures against customer needs or product lifecycle
- Maintenance of Windows Server systems hosting multi session environments
- Supporting build and patching process for XenApp/XenDesktop farms
- Software release
- PVS/MCS image management
- Citrix policies management
- User profile management
- ITIL (Incident, Service Request, Change Management, Problem Management) activities – ensuring effective and efficient handling of tasks
- To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
- To follow established procedures, recommend improvements and resolve enquiries, issues or problems.
- To take ownership if issues identified and tasks assigned with little supervision
- To escalate issues as necessary to deliver required service level
- To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service and to establish working relationship with customer’s organization to deliver an excellent service
- To act as an effective and helpful member of the team, demonstrating personal leadership, initiative, drive and contributes technical experience and lessons learned in problem solving and continuous service improvement activities
Good knowledge of Virtualization Technologies such as:
- Citrix XenServer, XenApp, XenDesktop;
- Good Proficiency in Verbal and Written English including Technical Vocabulary
- Intermediate Knowledge of Server Operating Systems such as:
- Windows Server 2008R2/2012R2/2016
Good to have:
- SCCM/SCOM
- AppSense
- Active Directory
- GPMC
- VMware
- Networking
- Powershell scripting
- Remote Server Hardware Management
- Excellent communication – ability to communicate clearly with customers, colleagues and managers.
- Excellent problem solving – ability to fix issues, being resourceful, and not giving up easily
- Drive and determination for technologies and services
- Initiative to constantly improve solution methods, and solution times
- Ability to prioritize tasks based on business requirements.
- Flexible Team Working – team player, upgrades during OOH
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.