Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
C2C Team Leader
Place of work: Katowice
Ref. no Praca.pl/C2C/TL/KAT
Job description
- Work closely with Manager and coordinate start activities for team
- Maintain Collections scope
- Responsibility for delivery agreed scope of work
- Work closely with the client and maintain good working relationship
- Driving process improvements within assigned scope
Requirements
- Experience in AR – especially Collection
- Experience in Team Coordination
- Very good English skills
- German skills would be an advantage
- Ability to enhance process and controls
- Very good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach
- Teamwork approach
- Flexibility, ability to deal with ambiguity and change
- Ability to work under pressure
- Good analytical skills
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
