Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. Visit us at http://www.accenture.com/.
Support all end-to-end processes of assigned accounts from efficiency and effectiveness perspective, applying deep process expertise toward development, maintenance and continuous improvement of processes. Support organization in increasing quality through evaluating performance and supporting continuous improvement efforts.
What will be your task's?
- Manage end2end cost-to-serve projects for clients
- Identify opportunities for efficiencies (to improve productivity and SLA performance) through workshops and entitlement studies, drive delivery of such projects (automation, process improvements)
- Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity
- Develop short- and long-term strategic business plans to align resources to meet future customer needs and drive superior operating results
- Support the execution of innovation projects through the operational excellence agenda
- Create a culture which supports disciplined and systematic process management; data driven decision making; continuous improvement aligned with established strategy & objectives (improvement roadmap)
- Drive continuous improvement program on assigned accounts to build employee engagement to make an impact on client's value proposition
- Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices
- Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site
- Manage quality and lean six sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements
- Drive rigorous metrics related to the balanced scorecard to evaluate performance and drive reduction in variability/defects in critical business processes
- Reorient organizational focus on conventional detection and containment to focus on best-in-class prevention
- Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda
- Build relationship with other teams and corporate resources
- English language – minimum intermediate level. Fluent in verbal communication
- Microsoft Office suite skills – proficient in Excel, PowerPoint, Word
- Previous Lean/LSS experience required (Green Belt certified, Black Belt trained)
- Flexibility, adaptability, pro-activeness and ownership
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment