Business Analyst will be responsible for supporting the process of configuration identification, maintenance, verification, and audit. Main responsibilities:
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participating in Change Management meetings;
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implementing the Configuration Management process for establishing and maintaining consistency;
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assisting in the day to day run activities for the Configuration Management Team;
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working directly with support teams to input and maintain data through automated and manual procedures;
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conducting preliminary reviews to define needs and determine feasibility of design;
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performing configuration data audits to ensure accuracy.
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Minimum 3 years of experience on similar position;
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Bachelor's degree or equivalent experience;
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Experience with a major ITSM platform;
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Excellent written and verbal communication skills, especially the ability to communicate on technical concepts to technical and non-technical audiences;
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Very good English skills, both written and spoken.
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ITIL Foundation certification;
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SeviceNow experience.
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Possibility to develop skills and gain new qualifications with the latest technologies.
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Possibility to attend internal and external trainings.
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International work environment.
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The budget for this position is between 10 000 - 14 000 PLN and depends on the chosen form of the agreement (standard work agreement or B2B).
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Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month).
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Extended medical care (over 80 medical facilities in Kraków) for you and your family.
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Multisport Benefit card.
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Home office option (up to 8 days, after adaptation period).
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High standard facilities, kitchen or easy access to food-courts or restaurants.
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Comfortable location, easy access by public transport, parking for bicycles.