Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
The purpose of this role is to provide support to IT personnel, conduct application tests according to specified procedures and standards for an automotive industry client. The role will also need to contact business and technical personnel, suppliers of the client, 3rd parties – to provide quality level of information, recommendations and consultancy.
Service Request Designer/Architect will be responsible for designing, documenting and implementation the fulfillment processes in BMC’s SRM. The sought person has to be proficient, knowledgeable and experienced with the BMC SRM tool, having at the same time a strong business background and be able to capture & transfer business expectations in to the SRM architecture.
- Analysis and documentation of business requirements for the Service Requests
- Design Service Request Fulfilment Process/Procedure for various Service Request Type
- Prepare requirements for the Tools Team to implement fulfilment process within ITSM
- Ensure each Service Request Fulfilment is correctly implemented and tested
- Design and maintain proper categorization for Service Requests
- Ensure each Service Request offering has correct approval path
- Min 5 years in the SRM area
- The background in tools and methodology used for business analysis
- BMC Remedy ITSM experience generally
- Proven record of BMC SRM designing & implementations (references would be an asset)
- Strong verbal, presentation and written communications skills
- Good interpersonal, problem solving, reasoning and analytical skills
- Strong attention to detail and quality
- Ability to organize and work effectively with teams
- Ability to work proactively
- ITIL Foundation level minimum, experience with delivery ITIL based processes
- Excellence English language skills
- Ability to multitask, prioritize and meet deadlines
- Process design skills
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
