Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Back Office Agent with German
Bielany Wroclawskie
YOUR TASKS
- Active usage of ticketing tools
- Reporting of the tickets
- Usage of closing codes within tickets
- Data validation
- Business communication and support of international customers and internal delivery teams worldwide
- Handling project documentation
- Other administrative tasks
- Active contact with our local teams and local management
- Data verification in our ticketing system
OUR REQUIREMENTS
- Good English
- German - at least A2 or higher
- Ability to multi-task and adapt to changes
- Communication with customer skills
- Ability to work in a team
- Openness to learn new skills – technical vocabulary and issues from hardware area
NICE TO HAVE
- Experience in customer-facing / contact center environment
YOUR BENEFITS
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at the management level
- A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach RhinoForce is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea and a company bus from the centre of Wroclaw
YOUR TASKS
- Active usage of ticketing tools
- Reporting of the tickets
- Usage of closing codes within tickets
- Data validation
- Business communication and support of international customers and internal delivery teams worldwide
- Handling project documentation
- Other administrative tasks
- Active contact with our local teams and local management
- Data verification in our ticketing system
OUR REQUIREMENTS
- Good English
- German - at least A2 or higher
- Ability to multi-task and adapt to changes
- Communication with customer skills
- Ability to work in a team
- Openness to learn new skills – technical vocabulary and issues from hardware area
NICE TO HAVE
- Experience in customer-facing / contact center environment
YOUR BENEFITS
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at the management level
- A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach RhinoForce is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea and a company bus from the centre of Wroclaw
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic