Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.
Work to support customers of our client, Facebook; Understand and make decisions according to the defined Client Policies and Procedures; Familiarize with or be interested in media products as defined by the client (Music, TV Shows, Places, Books, Authors etc.) Respond to contacts from users within...
Overall purpose of job Auditors who will review the support interactions by other vendors and client employees across 3 channels (phone, email & chat) and check if they meet the predefined quality guidelines. Key responsibilities Work to support customers / users of our client online platforms;...
Assist in resolving incidents affecting the operation/availability of high profile production systems; Assist in install, configure and maintain Virtualization platform servers and additional components; Help with manage and support of servers hardware; Assist in providing technical support for...
Resolve incidents affecting the operation/availability of systems; Provide technical support of Linux based production and development systems; Install, configure and, maintain Linux servers/services (Red Hat, Oracle Linux) Maintain technical documentation for supported systems/services; Following...
Resolve incidents affecting the operation/availability of high profile production systems. Install, configure, maintain MS Windows 2003/2008/2012. Manage and support MS Windows Server, server’s roles and features. Manage and support virtual and physical servers. Analyze system performance...
Transactions processing or project realization/coordination in a timely manner/as per project charter and in accordance with defined processes, project coordinator’s guidance and client's requirements, as well as agreed exceptions. Client-facing: day-to-day services provision at clients premises...
Zakres obowiązków: Wsparcie użytkowników w zakresie rozwiązywania problemów ze sprzętem oraz oprogramowaniem; Identyfikowanie, wykrywanie, oraz usuwanie usterek, udzielanie wskazówek i rad użytkownikom; Praca w systemie zgłoszeń Remedy, analiza zgłaszanych problemów, automatyzacja...
Take ownership for assigned client services working with SDMs and PMs to meet Service and/or Project Delivery objectives; Take ownership for assigned tools, working with Operations Monitoring Team Lead and Application/System owners, to ensure appropriate standards and documentation are in place;...
Effective interaction with client and our Mauritius service center; Supporting Mauritius service center in effective closure of the O2C activities; Handling more complex sales orders and/or none standard clients; Handling more complex costumer invoices like: Domestic and Export invoices;...
Responsible for executing marketing and communications programs and campaigns. Programs can include end-to-end campaign management in the area of sales and marketing support, digital marketing, direct marketing, events and sponsorships, internal communications and recruitment marketing; development...
Resolve incidents affecting the operation/availability of high profile production systems; Provide technical support of Linux based production and development systems; Install, configure and, maintain Linux servers/services (Red Hat, Oracle Linux) Implement, analyze and asses the impact of changes...
Processing and coding invoices in accordance with Accenture and client invoicing procedures; Reversing invoices for incorrect hosting; Blocking and releasing invoices for payment on business request; Monitoring blocked and parked invoice reports and ensuring aged invoices are followed up on a timely...
Administrative support of the Training Department processes; Input and update data in internal systems; Supporting Training Coordinators in daily activities; Organizing classroom training logistics; Preparing training materials; Support in reporting; Contact with Employees; Participating in team...
Processing documents in a timely manner; Taking care od data quality, accuracy of processing data with law, internal policies and deadlines; Maintaining regular relationship with suppliers and client;
Role Summary Client facing role working with a small team of customer service professionals. You are responsible and own the delivery of service and service metrics to client as per contractual agreement, while managing all aspects of the team’s strategy, forecasting and delivery of execution...
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