About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
AR Senior Specialist German Speaker
Place of work: Katowice
Ref. no Śląskie > Katowice
Main accountabilities
- Manages an AR portfolio. Responsible for achieving cash collection and gaining targets
- Negotiates, implements and documents payment solutions with customers
- Builds and maintains strong relationships with external customers
- Escalates, disputes nonpayment situations in accordance with engagement policies
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
- Maintains knowledge of the business area of the client that is supported
- Performs customer account reconciliations
- Maintaining a level of productivity based on individual targets that meets or exceeds performance expectations
- Striving to maximize the amount of cash collected and reducing levels of delinquent debt
Requirements
- German/English language on C1 level
- Experience in O2C area including Collections at least 3 years
- Excellent Customer Service & communication skills
- Advanced Excel knowledge and computer skills
- Ability to work to tight deadlines and stretch targets
- Influencing and negotiating skills
Desirable:
- Experience with Webcollect
- Fluent of other foreign language
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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