Administrator – Pensions Schemes Administration
Location: Kraków
Nr. Ref.: 06592
Nr. Ref.: 06592
Pensions Schemes Administrator in Pensions Administration division is responsible for daily administration of pensions for number of clients on member and/or scheme level. We expect the ideal candidate to be a quick, dedicated learner, performing tasks independently and timely with high attention to detail.
Key Responsibilities:
- Provide day-to-day administration for incoming members' correspondence - documents verification, analysis and determining the process types as per agreed procedures;
- Ensure the highest quality for the above task in terms of meeting SLAs, data protection and data accuracy;
- Cooperate with other teams when solving problems/knowledge sharing/agreeing non-standard procedures;
- Provide regular verification/update for procedures;
- Be involved actively in daily work organization;
- Take part in mini-projects, especially while transitioning new work;
- Maintain excel tools the team uses on daily basis;
- Identify and escalate issues, actively participate in problem solving;
- Understand impact of own work quality and effectiveness on the team and company performance and take responsibility to contribute in a positive way;
- Focus on continues service improvement.
Requirements:
- Very good command of English (minimum B2+);
- Analytical thinking. Ability to link various facts/data/keywords while verifying members' correspondence (the same type of correspondence can be written in a different ways, different wording, sometimes very complex for simple things);
- Quick decision making;
- Excel skills - intermediate level;
- Good time and task management skills, ability to prioritize tasks and work to meet tight deadlines;
- Working as a team player while meeting daily targets, solving problems;
- Being proactive and flexible - look for solutions when the standard procedures do not work;
- Being able to adapt to changes and respond to them when necessary;
- Ability to use Work Entry Tools (IBM Content Manager, Determine Type Tool, Routing Matrix, Genesis post book, oPen, Genesis, Aquila) would be an additional asset;
- Spotless record and strong ethos.
We offer:
- Stable job in a big international company;
- Competitive salary;
- One of the best social benefits package on the market (private medical care across Poland, sport and leisure activities etc.);
- Excellent office atmosphere.
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