For our Client - European Border and Coast Guard Agency we are looking for:
Administrative Assistant in Information Fusion Centre
Location: Warszawa
Reference Number: IFC/2021
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- Acting as a first point of contact for internal and external stakeholders in relation to their enquiries, responding requests for information anddocumentation whilst exercising tact, discretion and confidentiality.
- To diagnose, log and resolve incidents and/or service requests whilst ensuring customer satisfaction and continuous service delivery demands.
- To provide support for users in the use of a range of information platforms such as JORA, FOSS and EFS.
- To liaise closely with product development team and ICT on problems reported to the Service Desk which require action.
- To create, maintain, update and publish relevant support documentation in order to assist all stakeholders in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
- To actively support IFC Service Management team.
- Very good communication skills in English, both verbally and in writing (B2/C1)
- Previous experience within a customer service role.
- Very good IT skills and computer literacy: MS applications (Word, Outlook, Excel and Power Point) and proven ability to work with electronic systems and databases.
- Experience in coordinating activities related to information exchange.
- Analytical, problem solving and decision-making skills.
- High level of commitment, constructive, positive and service oriented attitude.
- contract of employment through the Employment Agency
- daily remuneration: 52,92€ net
- opportunity for development and promotion
- work with professionals
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Staff Partners
Grupa Staff Partners to sprawdzony dostawca usług w obszarze nowoczesnego i efektywnego zarządzania zasobami ludzkimi.
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Od początku 2003 roku naszą działalność skupiamy na skutecznych rekrutacjach, elastycznej pracy tymczasowej i profesjonalnej obsłudze kadrowo-płacowej.
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Kompleksowość oferty Staff Partners pozwala naszym Klientom skupić działania na realizacji celów strategicznych dzięki powierzeniu tematyki kadrowej w ręce naszych ekspertów.