Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Job Description:
- Support AP Lead in day-to-day business objectives
- Drive Client projects, transitions for respective countries
- Act as AP Subject Matter Expert for Team Members, peers and the Client
- Manage and control day-to-day operations of the Stream, including management of work assignments - prepare and execute operational targets for Team Members
- Ensure proper execution of operational tasks within the Team– coordinate and monitor task completion within SLA time, improve E2E metrics for countries supported
- Identify, document, and review opportunities for improvement in procedures/processes/standards to gain cost-effectiveness, efficiency and better working environment
- Anticipate, identify, and drive till resolution complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution.
- Drive process changes within the Stream, communicate changes to AP Lead
- Manage Client escalations in professional & timely manner
- Perform data entry or other Client related tasks in various systems as required
- Supervise a group of around 10 FTE’s, act as first point of contact/escalation and Career Counselor
- Ensure completion of time and expense reports for self and Team Members per policies
- Monitor and support the knowledge transfer process for New Joiners
- Provide Business Excellence and Data Privacy awareness for Team Members
- Minimum 2 years of relevant experience
- Minimum 1 year of experience in leading a Team, group of countries
- Very good knowledge of AP Procedures and DTP’s
- Excellent knowledge of AP daily/weekly/monthly deliverables and reporting cycle
- MOTIVATION & willingness to develop in Leadership area reflected in Personal Development Plan
- Excellent organizational, multi-tasking, and time-management skills
- Excellent communication (written and oral) and interpersonal skills
- Good cooperation with Team Members, Team Player, “can-do” attitude
- Ability to work under time pressure, stress-resistance
- Strong target orientation
- Very good Microsoft Excel and Power Point skills
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
www.facebook.com/AccentureOperationsPoland
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.