Xerox Centre in Lodz provides Business Process Outsourcing services. We are looking for Accountants and Customer Service Specialists. Together we can make your dream come true and you can have an interesting and satisfactory job in an international environment.
Do you know English and Finnish? Do you have experience in customer service and F&A processes? Do you want to learn new skills and gain invaluable, wide experience? If so, boost your career with one of the biggest business process outsourcing company in the world, which is currently expanding its office in Lodz, Poland for a new client.
The duties will include:
The main responsibility of this role is delivering high level of customer service in AR Collection activities:
customer chasing, following on the customer's account, following and preparing daily reporting on business request.
- Perform collection process: contact customers regarding overdue accounts and determine reasons for non-payment
- Delivering high level of customer service: analyses of situation on customer accounts
- Following up on overdue accounts, participating in resolution of unclear payments
- Evaluating customer account and payment history
- Supporting other team members in achieving team and individual goals
- Elaboration of reports (periodical and upon request)
- Regularly communicate with BBU and manager
- Preparing process maps and desktop procedures, if needed
- Updating procedures
We offer:
- Interesting job in international environment
- Team and personal responsibility
- Challenging tasks to encounter every day
- Opportunities for raising professional qualifications
- Attractive salary and Bonus Program
- Career plan with good opportunities to grow inside the company
- Private medical care
- Life insurance
- Full time Monday to Friday
We are looking for candidates with:
- Fluent English and Finnish
- Experience in SSC/BPO will be an asset
- Good knowledge of MS Word, MS Excel, knowledge of SAP will be an advantage
- University Degree – Accounting/Finance/Economic preferred