When it comes to rhetoric and sharing knowledge, nobody can beat you? If you can develop good concepts for what you want to convey and enjoy further training for your colleagues, then we have the perfect job for you!
For our team in Gdańsk we are currently looking for
Trainer with English for Social Media Field (m/f/d)
- Onboarding agents in processes and products
- Deliver refresher trainings and design individual coaching plans in partnership with Team Managers
- Implement and give feedback on training programs
- Keep a pulse on the agent's knowledge and skill gaps, providing alternatives to solving them
- BA/BS degree or equivalent experience
- Fluency and outstanding communication skills in English
- Knowledge of another language would be an asset
- 2+ years’ working experience in a customer service or sales organization
- Ability to identify training needs and support development of programs
- Documentation skills with knowledge of change control procedures
- Client focused and solutions oriented, good problem solving and analytical skills
- Ability to stay close to operations and incorporate learning into training curriculum
- Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
- Demonstrates ability to coach, provide feedback to agents and engage an audience effectively
- Fixed remuneration and a performance-based bonus
- Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and a first-name workplace culture Close cooperation with other departments
- Internal training and learning opportunities
- Career opportunities in our international company
- Committed and motivated team
- A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare
Poznaj
Competence Call Center member of TELUS International
About Us:
Excellent customer service is our passion - in 2020 Competence Call Center merged with and is now part of TELUS International. Since then, 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners. We already employ about 500 people in our offices in Gdansk, Poland!
Who are we looking for?
Customer advisors, Digital Marketing Specialist, customer service people and many more!
Will knowing languages help me get hired?
Yes ! We are currently recruiting people who can speak one of the following languages: Czech, German, Hungarian, Romanian.
Check our offers by looking at the tabs: Call Center and Customer Service and Social Media.