Technical Support with English andn German/French
Miejsce pracy: Wrocław
Nr ref.: JO-1601-323800MJ3566_107
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, leader of IT industry, we are looking for motivated person who would like to join to the company as a Helpdesk Consultant with German/French.
Responsibilities:
- Providing Technical Support for Computers, Peripherals Network related issues and connected devices for customers through Voice and Remote Support;
- Research and call back customers if required;
- Provide consultation or advice on improving PC and network performance;
- If Customer is unhappy with the service will try convincing the customer and will transfer the customer to the retention department;
- Up sell if the customer is happy with the service provided.
Requirements:
- Proficient with PC hardware and software knowledge;
- Software and OS: basic knowledge of Windows XP, Vista 7 and 8, MAC OS, BIOS, File Systems;
- Networking: basic knowledge of networking and wireless networking;
- Soft skills: understanding of customer service goals and improvement techniques; strong personal nad organizational skills; customer service oriented; professional attitude, enthusiastic and reliable;
- Excellent communication skills in German/French;
- Very Good level of English.
Offer:
- Attractive salary;
- Trainings and language courses;
- Big opportunity to increase the technical knowledge;
- Chance for fast promotions;
- Dynamic, young team full of positive energy.