Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2700 specialists in its offices located in Krakow and Katowice.
Are you process oriented with focus on customer service?
As a Technical Support Specialist at Service Desk you will have the possibility to widen your business and technical knowledge on all applications offered to our customers. The role involves resolution of support issues as well as execution of services to assist internal and external stakeholders. You act as the main interface and communication channel during the complete incident and service request life cycles.
You will be part of the Support Team in Poland which consists of motivated and skilled persons who provide 1st and 2nd line support.
- Troubleshoot and resolve incidents for all Platforms
- Report priority 1 incidents to responsible department and handle communication to customers
- Be part of main release projects as the application responsible of the team
- Lead customers in using efficiently all functionalities of applications
- Monitor documents flow and other key events for proactive incident management
- Execution of services to assist internal and external stakeholders
- Prepare and manage eAuctions and do all the sign off documentation
- Phone support and train suppliers
- Lead customers in using efficiently all functionalities of applications
- Work with continuous improvements of internal processes, routines and the development of new services for our customers
- Fluency in German and English is a must
- Fluency in other languages will be an advantage (preferably Portuguese or Spanish)
- Client and value adding mind-set
- Analytical and structured
- Good analytical skills and a structured way of working with a client focus
- Ability to take own initiatives and to think outside the box
- Internationally driven
- Ability to update and train others on new skills and procedures and provide lead work direction
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Intensive training package
- Opportunity of personal development in a multinational environment
- Free private medical care
- Flex benefits
- Additional life insurance
- Friendly working atmosphere
