TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
For our Client, Scandinavian company that is empowering Fortune 500s and global enterprises and their supply chain logistics stakeholders to achieve greater efficiency by automating supply chains and business processes and optimizing communication through technology. Companys mission is to deliver value across the end-to-end supply chain by dramatically increasing the visibility of product flow and condition quality while minimizing waste.
Technical Support Representative
CITY Wrocław
Ref. number: 46420#21040022
Responsibilities:
- Analyzing logs using ELK (Elasticsearch, Logstash and Kibana) stack platform
- Solving received cases, performing further troubleshooting on issues with interface, devices, connectivity, data missing, reports etc.
- Escalation of the issues according to existing procedures
- Performin trainings for the company's customers (online / in the office) on request
- Supporting 1st line of support in more difficult cases
- Ticketing boards management
- Contribution to existing knowledge base
Requirements:
- At least 2 years of technical support experience
- Fluency in English
- Hand on experience in SQL
- Knowledge of Atlassian software
- Customer-orientated
- Willingness to work in shifts schedule to cover business needs
- Technical and analytical mindset, attention to detail
- Highly developed soft skills, being a reliable team player
Additional advantages:
- Basic programming skills - best - Java
We offer:
- Employment based on an employment contract or a B2B contract
- Provided office equipment (laptop + docking station + two screens + office chair) or possibility on work on own equipment
- Quarterly meetings in Iceland where all team members attend workshops/meetings, travel expenses are paid
- Work in a modern environment in a company from Iceland
- Scandinavian work culture