- Managing day-to-day operations
- Ensure consistent quality and productivity across channels
- Coaching, shadowing and supporting employees
- Support in process development
- Conducting feedback and conversations with employees
- Monitoring, reporting and analysis of KPIs relevant to the project
- 3 + years’ experience at handling customers within service/technical fields
- Fluency and excellent communication skills in English
- Proficiency in Romanian language both written and spoken
- Ability to identify training needs and support development of programs
- Excellent organizational skills and detail-oriented approach to problem solving
- Previous personnel management experience with technical fields within Call Center environment
- Moderate understanding of business process improvement methods
- Demonstrated proficiency in multi-tasking and prioritization
- Welcome bonus
- Relocation allowance for smooth transition
- Fixed remuneration and a performance-based bonus
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Internal training and learning opportunities
- Career opportunities in an international company
- Committed and motivated Team
- A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare and sport card
Poznaj
Competence Call Center member of TELUS International
About Us:
Excellent customer service is our passion - in 2020 Competence Call Center merged with and is now part of TELUS International. Since then, 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners. We already employ about 500 people in our offices in Gdansk, Poland!
Who are we looking for?
Customer advisors, Digital Marketing Specialist, customer service people and many more!
Will knowing languages help me get hired?
Yes ! We are currently recruiting people who can speak one of the following languages: Czech, German, Hungarian, Romanian.
Check our offers by looking at the tabs: Call Center and Customer Service and Social Media.