Managing the performance of the team, ensuring that the service levels are met
Setting, managing and achieving strategic goals for the team
Setting, managing and achieving strategic goals for the team
Monitoring risk of service provided and ensuring implementation of mitigation measures
Coaching, mentoring and developing team members Providing operational support to team members
Handling client communication and escalations
Very good command of English
Min 2 years of experience on similar position, preferably in BPO/SSC area
Experience in relations with Clients
Excellent S&P process understanding & knowledge
Knowledge of SAP environment
Very good knowledge of MS Office
Excellent communication & interpersonal skills
Leadership skills
Stress resistance
Drive for results
Career in the multinational company
Unique opportunity to take part in international projects
and gain experience with various businesses
Set of social benefits to choose from
Salary adequate to your competencies
External and internal training programme