HRK SA is one of the biggest HR consulting organizations in Poland. HRK Finance focuses on middle- top level finance professionals recruitment. We provide executive solutions to international brands and leading Polish companies .
For our international client, a leader in healthcare industry, we are looking for Candidates for the position of:
Team Leader - Customer Service (B2B)
województwo: mazowieckie
Key responsibilities:
- Managing a team of Customer Service Administrators
- Supervising KPIs
- Providing on-the-job feedback & training
- Improving processes
- Contacting business clients from the UK & Ireland to solve current issues
- Ensuring excellent quality of the customer service provided.
Requirements:
- Prior experience in managing a customer service team within SSC structure
- Very good english
- Good knowledge of SAP
- Excellent interpersonal skills
- Ability to cope with stressful situations
- Good judgement capabilities
- Solution minded & customer focused.
The Client offers:
- Work with a start-up project in a healthcare industry
- Attractive salary and social package
- A great working atmosphere.
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