Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ around 2500 specialists that provide services in nearly 30 languages.
Currently we are looking for the candidate for the position of:
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Managing and coordinating operational team in day to day operations
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Ensuring that the service levels meet the requirements of SLA
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Ensuring efficiency & high quality of processes
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Monitoring risk of service provided and ensuring implementation of mitigation measures
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Managing customer satisfaction
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Coaching, mentoring and developing team members
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Coordinating all HR aspects (also recruitment if applicable)
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Leadership experience or min 2 years of experience in BPO/ SSC
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Excellent communication & interpersonal skills
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Customer and business orientation
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Drive for results
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Ability to identify improvement opportunities and implement them
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Analytical skills
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Stress resistance and ability to manage very dynamically changing environment
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Fluent English (verbal & written)
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Ability to work in flexible working hours (Month End Closing)
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Cross domain experience would be an advantage
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Career in the multinational company
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Unique opportunity to take part in international projects and gain experience with various businesses
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Set of social benefits to choose from
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Salary adequate to your competencies
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External and internal training programme
