ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
ServiceNow Coprywriter
Salary: 62-94 PLN/h net + VAT
Location: remote
Support the creation of a knowledge base as a key asset offering customers a reference point to address questions they look to answer around policies, process or systems.
The successful candidate will make a key difference in the execution of channel strategy through the introduction of a 'self-serve' library of relevant knowledge articles in ServiceNow.
Key Accountabilities:
To be considered for this role, a candidate is to prove experience and skillset defined below:
- Introduction of an agreed common 'brief' aimed to standardize content in terms of look and feel and layout.
- Research industry and existing content to assess how content and material can be used for new knowledge library.
- Re-write and tailor content to align with common guide to ensure relevant information can be easily understood with least amount of effort.
- Liaison with content owner - from set up to completion - to check in regularly and ensure alignment.
- Provision of digital content through publishing on content management platform (ServiceNow) and tracking toolset to report article status.
- Gathering of continuous improvement initiatives from end users and introducing operational processes allowing for these Initiatives to be responded to.
Requirements:
- Min. 2 years of professional experience.
- Knowledge and experience as a ServiceNow Knowledge Manager to maintain content, publish, maintain and retire content.
- Excellent writing abilities with proven experience in editorial function(s) that support(s) this role.
- Excellent analytical and problem-solving skills.
- Organizational ability to manage multiple projects, often with tight deadlines.
- Solid understanding of content management toolset (HTML, WordPress, etc.)
- Ability to communicate complex information clearly (verbally and in writing).
- ServiceNow Content Management, common understanding of MS O365 functionality.
Personal competencies:
- Strong interpersonal skills and ability to listen and easily identify key message(s) and introduce these through fresh and interesting ways.
- Creative mindset to convey key message(s) in a optimal fashion for the reader to identify the answer to their question as effectively as possible.
- Structured and organized way of working.
- Ability to work with people at all levels of the organization.
- Self- starter, able to pick up work when/where needed, independently and flexibly.
Dlaczego warto z nami pracować?
- Solidne fundamenty
- Ambitne projekty
- Indywidualny rozwój i przyjazna atmosfera
- Znane marki
- Inspirujący liderzy
- Elastyczność
- Dodatkowe korzyści
- System poleceń
Więcej informacji na temat Twoich danych przetwarzanych przez ASTEK Polska Sp. z o.o. znajdziesz tu: www.astek.pl/polityka-prywatnosci
Dlaczego warto z nami pracować?
- Solidne fundamenty
- Ambitne projekty
- Indywidualny rozwój i przyjazna atmosfera
- Znane marki
- Inspirujący liderzy
- Elastyczność
- Dodatkowe korzyści
- System poleceń