Analytical, proactive, solution oriented
Would you like to ensure high quality reporting and reconciliation for our customers' investments? We are now looking for a Service Operations Officer, Łódź to join our team within Investment Product Services and take on the challenge of reconciling over 3000 accounts and ISINs, and verifying the correctness of reports sent directly to customers.
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.
About this opportunity
Welcome to the Reporting & Reconciliation Services team. We add value by investigating issues in the fund trading flow and safe guarding that static and transaction data is correct in customer reports before it reaches our customers. As Service Operations Officer, Łódź you’ll play a valuable role in supporting both our customers but also internal stakeholders within IT, Investment Center, and Nordea Funds, to name a few.
What you’ll be doing:
- Support the reconciliation of the mutual fund trading flow in Sweden, Norway and Finland
- Ensure the correctness of customer reports by verifying data
- Contributing to improvements of our processes and anchoring the improvements in our SOPs
- Collaborate with colleagues within Investment Product Services and in other parts of Nordea to solve issues
- Participate in and/or drive projects within our teams' and units' scope
You’ll join a team where an analytical and risk aware mindset is key and where new problems pop up and are being solved on daily basis. The role is based in Łódź.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
- Have great communication skills in English, verbally and written
- Have an analytical mindset, likes to investigate and can connect dots to create a bigger picutre
- Like to take responsibility to learn new things, not waiting for tasks to be assigned to you
Your experience and background:
- Experience from reconciliation and/or customer reporting
- An interest in investment products and their value chain
If this sounds like you, get in touch!
Next steps
Submit your application no later than 19/11/2021.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
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The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/privacy-policy.2021.pdf
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