We are seeking Service Integration Analyst to join our CIO Service Management team in Gdansk.
The CIO organization in Thomson Reuters provides shared capabilities spanning Service Management, Digital Commerce, LABs, Platforms Engineering, and Architecture. In parallel with the Thomson Reuters transformation program, the CIO organization is driving a change to bring closer alignment of the technology work we do, to the product and business outcomes. The services from CIO are delivered through a shared capability model and implemented by a strong, talented, diverse set of global resources. Through the use of modern technology, platforms and services, and closer alignment to business stakeholders, we maintain a focus on customers, while making it easier for our internal consumers to use our services.
The role of Service Integration Analyst is a critical function within Service Management where the interaction with the Supplier defines how effectively we consume their service. We leverage Service and Operational reviews to do this and through well-defined principles, processes, and metrics, our team collaborates to gauge how the supplier supports the underpinning of our Products across the enterprise. These Products would be within the Legal, Tax and Accounting Practice, Corporates segments along with the enabling functions – supporting the organization.
About the Role
In this opportunity as Service Integration Analyst, you will:
Manage all aspects in our capability areas within Service Management: functionally focused on Service Integration Capabilities which include - Introduction / Onboarding / Governance / Compliance
Work closely with Service Providers both Internal and External to manage Service Level Management Assessments with the ability to define, manage and guide discussions around service expectations to establish outcomes in our experience of the Service
Work on Business as Usual (BAU) in assuring & enabling Service Management expectations with our Service Providers
Liaise with Introduction, Onboarding, Governance, Cost Optimization and Compliance Teams to enable a unified experience
Manage consistent and actionable reporting across service providers (internal and external)
About You
You’re a fit for the role of Service Integration Analyst if you:
Have a Bachelor’s degree or equivalent, preferably in Information Technology / Engineering or related discipline
Have 2-5 years of experience in Technology Management, Vendor Management, Software development and/or technology infrastructure and operations
Offer a broad range of skills and levels of understanding related to technology infrastructures such as Cloud, AI, Platforms, Networking & tools.
Have certification in ITSM, ITIL or Service Integration & Management Experience (beneficial)
Are a strong-minded, collaborative individual capable of developing a vision and roadmap to deliver it
Have strong supplier / partner / vendor management experience
Have strong stakeholder management skills
What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
* Learning and Development
Exposure to a wide breadth of leading-edge technology
Career growth - ability to work on multiple projects and/or with various teams
Professional growth and development opportunity through various training programs, conferences, networking events, in-house speaker series etc.
Access to Hackathons, Unconferences, Harvard Manage Mentor and more; we offer learning opportunities for everyone
* Casual and diverse office environment where colleagues come from over 30 countries
* Competitive salary
* Flexibility and home-office opportunities
* Two additional days off for voluntary jobs
* Wellbeing scheme including private healthcare, pension, Multisport card and more
* High standards of ethics in the workplace
#LI-DA1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on thomsonreuters.com.
