Usługi outsourcingowe
Service desk specialist
Nr Ref.: service/06
Responsibilities:
Requirements:
We offer:
- supporting international external and internal Customers mainly in electronic messaging related incidents
- Interact with our business customers and IT professionals via telephone, e-mail and the web, providing technical support and problems solving abilities
- Identify, evaluate and prioritize customer problems and complaints
- Analyze customer problems and formulate plans of resolution
- Utilize all technical resources to solve customer problems
- Serve as a point of escalation for other Service Desk Services agents
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
- Assist in evaluating new services, processes and technologies introduced at the helpdesk
- Escalate unresolved issues to support leads, designated service group or client help desk
Requirements:
- IT technical education
- Good communication English skills
- At least 2 years in IT Departments
- Unix / Linux basic level skills
- Knowledge of ITIL framework – as a plus
- Knowledge of IT Service Management tools – as a plus
We offer:
- Friendly environment
- Trainings & education
- Development program
- Foreign travels possible