Service Desk Specialist with German
Cluj-Napoca, Cluj County, Romania
Service Desk Specialist with German
Cluj-Napoca, Cluj County, Romania
Nr Ref.: 1083974
Cluj-Napoca, Cluj County, Romania
Nr Ref.: 1083974
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Your new company
Global Business Services centre established in Cluj-Napoca is building the team in Romania
Your new role
- Serve as first/second level support for PCs, laptops, mobile devices, printers and telephones.
- Take ownership of incident tickets that have originated from the Service Desk.
- Provide resolution and documentation for escalated issues or update/close incident tickets accordingly.
- Fully document all troubleshooting and resolution steps within the service desk ticketing system.
- Provide onsite support to the SSC office in Cluj.
- Provision new user accounts and hardware during the on-boarding process.
- Train new staff on how to use company issued equipment.
- Install, configure and support all hardware and software on workstations in the environment.
- Periodically assist with special projects, including but not limited to regularly scheduled evening maintenance or last minute laptop request.
- Responsible for asset management of all IT equipment at SSC site.
- Assist with moves and installs.
- Coordinate with vendors warranty claims for hardware repair/replace
What you'll need to succeed
- GERMAN language - fluent
- Experience working in an On-Site Desktop Support role and hardware deployment/configuration at an enterprise level.
- Strong communication and customer-service skills, including both phone and onsite support.
- Excellent knowledge of PC hardware and software with an emphasis on Microsoft environments.
- Full working knowledge of all components of IT infrastructure including remote access (VPN), remote support tools, laptops and wireless devices.
- Experience in supporting audio and video conferences.
- Experience in supporting IP-based phone systems advantageous.
- Familiar with Microsoft Active Directory account administration.
- Familiar with Service Desk Ticketing software.
- Strong troubleshooting skills.
- Excellent customer service and time management skills.
- Ability to work independently.
- Excellent knowledge of Microsoft Windows Operating Systems and MS Office Suite (2010 - 2013).
- Ability to create documentation and Knowledge Base articles.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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