Service Desk Analyst with Spanish
Miejsce pracy: Poznań
Nr ref.: JO-1701-346971-NR-8809_34
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For Our Client, global consulting company, we are looking for: Service Desk Analyst with Spanish.
You will be responsible for:
- Receiving incoming phone calls/ e-mails from customers regarding technical issues,
- Analyzing and resolving most common enquiries using step-by-step solutions provided to you,
- Delivering high quality standard service to customers,
- Maintaining positive relations with clients,
- Cooperation with IT team to deal with more complex issues.
We require:
- Fluency in English and Spanish,
- Experience in a customer service, administrative or IT support area would be an asset,
- Good practical knowledge of MS Office,
- Very good verbal and written communication skills,
- Willingness to work in the corporate, fast-changing environment.
Offer:
- Opportunity to develop skills in the international organization,
- Competetive salary and benefits package,
- Great work atmosphere,
- Possibility for further promotions and career path development.