Service Desk Analyst with fluent English
Miejsce pracy: Wrocław
Nr ref.: JO-1607-335944 wrocxAF3534_93
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
Currently for our Client, well-known Company with a good position on the international market, we are looking for Candidates for a position of Service Desk Analyst with fluent English
Duties and responsibilities:
- Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
- Respond to incident alerts, making sure that they are progressed effectively within defined service levels and call management guidelines
- Manage and complete scheduled tasks on time
- Ensure effective client communications take place
- Ensure the effective assignment and escalation of incidents to engineers where appropriate
- Advise the Team Lead of emerging issues
- To adhere to ITIL framework processes
- Supporting other team members in everyday activities.
Our requirements:
- Fluency in English;
- experience in the customer service related to IT would be an asset;
- good knowledge of MS Office;
- very good verbal and written communication skills;
- willingness to work in the fast-changing environment.
We offer:
- Opportunity to develop skills in the fast growing, international organization;
- attractive salary and compensation package - Multisport card, Lunch Card, private healthcare, life insurance, training and development plans;
- recloation package;
- great work atmosphere;
- possibility for further promotions and career path development.