Service Desk Analyst with English (m/f)
Miejsce pracy: Wrocław
Nr ref.: JO-1505-309474x_317
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For our Client, international well known organization for its Shared Service Centre, we are currently looking for candidates for a position of: Service Desk Analyst with English (m/f)
Loction: Wroclaw
Responsibilities:
- Providing first line of IT support.
- Evaluation, selection, exploration and settlement of the incidents and conclusions.
- Controlling the recording of incidents and requests.
- Prioritize incoming requests.
- Reflection on the possibilities of improving the services.
- Develop general knowledge of IT and business systems, enhancing the ability to solve problems on first contact.
Requirements:
- Very good knowledge of English language (spoken and written).
- Approximately one year of experience in first line of IT support.
- High level of interpersonal skills, especially in terms of customer service and building relationships in the team.
- Basic technical knowledge and experience in working with Microsoft products.
- Ability to think logically, to analyze, diagnose and solve complex problems.
- ITIL Foundations Certificate would be an advantage.
Client offers:
- Attractive program of international training.
- Package of additional benefits (such as private medical care, additional life insurance).
- Work in a modern office in the city centre in a friendly atmosphere.
- The possibility of development in the international environment and of improve language skills.