Join the team, where your opinion makes a difference.
We are a global leader in optical solutions dedicated to industry. What do we deal with in Poland? We revolutionize communication! In our factory located in Stryków near Łódź, we design and manufacture fiber optic cables. Thanks to them people all over the world can use social networks, watch HD movies and shop online.
You can get to our factory by bus – 60C line.
In 2018 we won competition ,,Employer as safety work environment promoter”.
The facility is adapted for people with disabilities.
We are a global leader in optical solutions dedicated to industry. What do we deal with in Poland? We revolutionize communication! In our factory located in Stryków near Łódź, we design and manufacture fiber optic cables. Thanks to them people all over the world can use social networks, watch HD movies and shop online.
You can get to our factory by bus – 60C line.
In 2018 we won competition ,,Employer as safety work environment promoter”.
The facility is adapted for people with disabilities.
- You can get to our factory by bus – 60C line.
- In 2018 we won competition ,,Employer as safety work environment promoter”.
- The facility is adapted for people with disabilities.
Join our team as:Service Desk Agent
This role will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, services and mobile devices via a contact center.
Follows defined procedures. Proposes and implements solutions to routine problems with direction from supervisor. Refers atypical problems to others.
RESPONSIBILITIES:
- Serve as the first point of contact for customers seeking technical assistance over the phone
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Active Directory Administration
- Actively maintain assigned tickets according to processes and using Service tracking ticketing system
- Follows all company policies and documented processes
- Project interaction/participation
- Other Operational work as required
REQUIREMENTS:
- High school diploma or equivalent (Preferred)
- One year experience in Helpdesk or Service Desk environment will be an advantage
- Customer service experience will be an advantage
- Advanced Level of German Language
- Advanced Level of English Language
- Application knowledge in the areas of Microsoft Office suites – Troubleshooting and Installing
- Operating Systems knowledge – Windows family – Troubleshooting and Installing
- General hardware and software knowledge in the areas of Personal Computers
We provide:
- participation in international projects
- social benefits found
- competitive salary according to experience & competencies
- multisport card
- co-financing meals in the company's canteen
- flexible working hours, partial home office
- annual bonus
- relocation package
- private medical care
- benefits for parents*
* holidays for children, preschool & school starter kits, gifts for Children’s Day
We provide:
- participation in international projects
- social benefits found
- competitive salary according to experience & competencies
- multisport card
- co-financing meals in the company's canteen
- flexible working hours, partial home office
- annual bonus
- relocation package
- private medical care
- benefits for parents*
* holidays for children, preschool & school starter kits, gifts for Children’s Day