Purpose of Role:
- To provide a single point of contact for users,
- Dealing with the management of both routine and non- routine incidents, problems and requests,
- Provision of 1st line support for incidents.
Responsibilities:
• Receive, log, classify and prioritise incident and calls in French.
• Perform 1st line diagnosis and resolution, if possible.
• Route incident and calls to appropriate resolver groups and progress to closure with users.
• Route calls to the Asset Agents where asset details are required to be updated.
• Escalate incident calls as necessary and according to procedure.
• Record accurate details of calls (user, asset, resolution, user satisfaction information)
We offer:
• Guarantee personal development (training, workshops)
• Challenging work environment
• Highly motivated team and international corporate culture
• Full-time job
• Competitive salary
• Benefit package: private medical care, sport cards, lunch vouchers, site events.