Location: Gdansk Wrzeszcz (Neptun Office)
You will be part of the Technology, Members, Sales & Marketing Team in IT Operations. Our two main hubs are placed in Aarhus (DK) and Gdansk (PL), but we also have team members in Stockholm (S) and Leeds (UK). We are taking care of IT support in these areas and a vital part of our job is to cooperate with and follow up on our vendors according to the defined SLA’s. As a Service Delivery Specialist, you will also have a close relationship to the business, you will be their partner and go to person.
- Guadian of production systems in your area
- Overall responsible for the coordination between Business, IT and Vendors.
- Ensure that information in tickets is correct
- Plan implementation of enhancements in coordination with the business and vendors
- Ensure maximum use of existing standard / template solutions
- Budget responsible
- Governing of the Change Management process.
- Close collaboration and coordination with SDM/SDS colleagues
- Sparring partner for ART’s and The Scrum Master in the Release Trains and Participate in relevant Agile Release Train (ART) activities
Process expertise and great collaboration skills
As you will work closely together with both the business and other teams you need good cooperation and communication skills in English. Excellent planning skills are also crutial for this position. You need to be good at building up a network – and use it! You should be willing to learn quickly and become a skilled user of Service Now. You are familiar with the processes used in an IT department, especially for the integration area and know the importance of having the right master data. If you have experience with SAP or similar systems it will be an advantage.
- Be consulted on incidents, service requests and problems
- Monitor incidents to review/identify trends & prioritise.
- Participate in Service Introduction Management (SIM) Joint vendor Sign Off and make sure documentation is received for new solutions
- Assist Situation Management with severity 1, 2 and 3+ incidents.
- Work with continuous improvement - Identifying improved ways of working.
- Coordinate with Operations Quality Managers. New changes and regression tests scope.
- Deliver input to vendor contract negotiations.
- Handling requests for information by directing to the right process/people to help. (GRC advice, monitoring, SAP role approvals, etc)
- Participate in stakeholder meetings and forums.
- Possess a master’s degree in IT, Business Administration, Logistic or similar relevant education
- Several years of experience from IT department in a larger company
- Have experience from the EDI area and knowledge of integrations
- Have technical Understanding
- Are openminded and communicate effortlessly with all levels of stakeholders
- Have experience or interest in Agile ways of working
- Lead - Have you ever heard that you are the change? Now you now
- Sense - Are you looking for something more than material benefits in your professional life?
- Create - Regardless of which department you work in - Your creativity leads us to innovation
Your future colleagues from HR department describe these generally:
- Flexible working hours
- Professional career development
- Great atmosphere
- Respectful scandinavian culture
- No dress code zone
- Lack of stress at work
- Tens of benefits
- Space for self-reliance
1. Clock the APPLY button
2. Create an account in our HR platform
3. Submit your application
4. Wait for our call
5. Meet with us online
6. Enjoy joining the best team
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.