Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Overall responsibility for the day to day management of the Team Leader group,reviewing people/process regularly to ensure that we meet and/or exceed all KPIs whilst making adjustments and recommendations as required.
- Manage performance of both direct and indirect reportees against agreed goals for both results and behaviours, and review performance regularly.
- Ensuring operational metrics (daily, weekly, monthly, quarterly) are clearly communicated, understood and achieved.
- Enable a culture of continuous improvement, including actively championing root cause analysis whilst pushing for full resolution and deployment of corrective action at source.
- Work closely with the internal stakeholder implement trainings and development programmes while ensuring that team have resources requirements in line with contractual requirements including staff attendance & attrition objectives.
- As a Service delivery Operation team Lead you will be expected to manage days to day operations in EMEA markets.
- You will be responsible for the overall team performance and KPIs, ensuring that both internal and external stakeholder are informed and updates about any change to the business.
- You will chair weekly meetings with client and share market update.
- You will have overall responsible for on-boarding and off-boarding of staff
- You will be reporting to the EMEA Operations Manager who will be on hand to provide you everything you need to succeed in the role.
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
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Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.