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Service Delivery Manager

COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Wrocław
menedżer
praca stacjonarna
rekrutacja online
942 dni temu
We are looking for talented people for the role of
Service Delivery Manager
Wrocław
Summary

Lead Finance & Accounting Service Delivery out of Poland location for our client - a world-class chemicals company with a global integrated leader in PET and fibers serving major customers in diversified end- use markets. Ensure successful service delivery, project profitability, SLA achievement and high level of customer satisfaction.

Responsibilities
  • Responsible for building a good rapport with key client staff
  • Responsible for Staffing, coverage, and overall utilization percentages of the project
  • Provides direction for the Team Managers and the project team in all the project phases
  • Generating reports & dashboards with a view to appraise management of the process operations and assist in critical decision-making process. Providing input to business unit level decisions
  • Conducting Governance checkpoints and status meetings, while being available to all associate levels to speak up their minds free of consequences
  • Creating awareness on driving projects, process improvement strategy & methodology and ensuring maximum operational efficiency
  • Administering scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures
  • Establishing process controls to ensure all SLA’s and KPI’s are consistently met
  • Contact with peers in the Organization at middle/senior mgt. level. Build relationships with multiple units or teams across the organization to facilitate effective working of own team
You have
  • Graduate in any discipline
  • F&A background
  • Minimum 10 years of professional experience, with 5 years’ experience in managing successful teams or projects
  • Project management skills
  • Good written and verbal communication skills along with excellent reading comprehension in English Language
  • Excellent analytical and logical reasoning abilities
  • Excellent presentation and mass communication skills
  • Strong People Management skills
  • Good understanding of the domain to suggest alternatives to customers
  • Attention to details to ensure accuracy is a must
  • Comfortable dealing with rapidly-evolving work environment
We offer
  • Attractive salary and stable job offer- employment contract
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Opportunities to grow: internal promotions in Poland & abroad!
  • Opportunities to develop: co-financed training programs, free training platforms: UDEMY, Busuu
  • Opportunity to make a difference: volunteering programs
  • Great atmosphere, no dress code, fun team
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.
 

Poznaj

Cognizant Technology Solutions Poland Sp. z o.o.

COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O

Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.

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