ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
Service Delivery Manager
Location: 100% remotely or Wrocław
$: up to 960 zł net/day/B2B
Responsibilities:
- Plan, direct and coordinate the efforts of suppliers’ operations teams to manage and maintain BAU service, the provision of the Archival service
- Establish services and manage vendor performance manage team and keep prioritization of the work current
- Ensure ongoing architectural integrity of the service throughout its lifecycle
- Ensure that all IT Service Management processes, Service Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets
- Organize and facilitate communication channel between the vendor and S+N stakeholders,
- Manage licenses and security certificates
- Own and expand the knowledge by updating and publishing Knowledge base
- Ensure sufficient communication with IT Stakeholders
Requirements:
- 4 years of experience as a Service Delivery Manage
- Strong knowledge of ITIL disciplines (eg. Incident, Problem, Change, Configuration Management)
- Understanding of the service application support, modern IT Infrastructure such as SaaS, Cloud (AWS/Azure)
- Experience within a tech organization managing content management solutions
- Experience of managing 3rd parties and 3rd party delivered services
- Solid stakeholder management on different organization level , including vendor management
- Experience delivering and managing systems Validated to Regulatory (GxP) standards
Dlaczego warto z nami pracować?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System
Więcej informacji na temat Twoich danych przetwarzanych przez ASTEK Polska Sp. z o.o. znajdziesz tu: www.astek.pl/polityka-prywatnosci
Dlaczego warto z nami pracować?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System