Service Delivery Manager

• Management of international Service Desk project

• Management of Team Leaders, Service Desk Agents and Administration Personnel

• Supervising/Control of the processes and the level of service contractually appointed (SLA, KPIs, …)

• Commercial and technical collaboration within the project team

• Recognise and implement the potential for optimisation

• Produce calculations and reports relative to the project

• Full P&L responsibility

• Project Management skills (SDC, PMP or similar)

• Excellent English Skills (speaking & writing)

• Experience in managing large projects in IT, ideally: in Service Desk management

• Ability to convince others with your professional experience, ideally in terms of communication and organisation, and through showing concern for clients and the quality of service received

• Determination, autonomy and personal motivation

• Flexibility and people management skills

• Ability to work on numerous tasks simultaneously and manage a heavy workload

• German language

• Microsoft Certification

• Stable, independent work in international, flexible and open company

• Independence on the position

• Interesting international projects ownership

• Welcoming and friendly work environment within young team

• Direct communication and flat structure

• Great opportunities for both professional and personal development

• Buddy programme

• Space for your own ideas

• Language training

A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches