BE PART OF US
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Service Delivery Manager with French
Bielany Wroclawskie - ul. Logistyczna
Nr ref.: 9895
Your Tasks
- Managing a worldwide IT end-user project
- Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
- Supervising/Controlling of the processes and the level of service contractually appointed (SLA, KPIs etc.)
- Commercial and technical collaboration within the project team
- Being an interface between the technical teams and client
- Providing efficient reporting to internal and external stakeholders
- Recognizing and implementing the potential for process/costs optimization
- Producing calculations and reports related to the project
- Responsibility for project profitability
Our Requirements
- Experience in project management in IT field/ Services
- Client-facing skills and professionalism
- Ability to convince others with your professional background, ideally in terms of communication and organization and through showing concern for clients and the quality of service received
- Determination, autonomy, and personal motivation
- Flexibility and people management skills
- Ability to work on numerous tasks simultaneously and manage a heavy workload
- Advanced excel skills
- Fluent English (speaking & writing)
- Fluent French (speaking & writing)
Your Benefits
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Hybrid work
- Remote work possibility during the pandemic
- Company bus from the centre of Wroclaw, a free car parking area
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
Your Tasks
- Managing a worldwide IT end-user project
- Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
- Supervising/Controlling of the processes and the level of service contractually appointed (SLA, KPIs etc.)
- Commercial and technical collaboration within the project team
- Being an interface between the technical teams and client
- Providing efficient reporting to internal and external stakeholders
- Recognizing and implementing the potential for process/costs optimization
- Producing calculations and reports related to the project
- Responsibility for project profitability
Our Requirements
- Experience in project management in IT field/ Services
- Client-facing skills and professionalism
- Ability to convince others with your professional background, ideally in terms of communication and organization and through showing concern for clients and the quality of service received
- Determination, autonomy, and personal motivation
- Flexibility and people management skills
- Ability to work on numerous tasks simultaneously and manage a heavy workload
- Advanced excel skills
- Fluent English (speaking & writing)
- Fluent French (speaking & writing)
BENEFITY
- Opieka medyczna Luxmed od 1 zł
- Ubezpieczenie na życie
- Dofinansowanie karty Multisport
- Dofinansowane obiady z dostawą
- Program onboardingu
- Praca w firmie zaangażowanej społecznie
- Możliwości rozwoju
- Bezpłatny parking / Firmowy autobus z Wrocławia
BENEFITY
- Opieka medyczna Luxmed od 1 zł
- Ubezpieczenie na życie
- Dofinansowanie karty Multisport
- Dofinansowane obiady z dostawą
- Program onboardingu
- Praca w firmie zaangażowanej społecznie
- Możliwości rozwoju
- Bezpłatny parking / Firmowy autobus z Wrocławia