Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Central Support located in Bielany Wroclawskie we are seeking the following:
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Initiation, conception and follow-up of national and international IT-projects for our renowned clients,
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Management of teams of Technicians, Team Leaders, Service Desk Agents, Administration Personnel,
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Supervision and control of the processes and the level of service contractually appointed (SLA, KPIs, …)
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Commercial and technical collaboration in a project team,
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Recognize and implement the potential of optimization,
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Calculations and reports relative to the project,
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Support during the implementation of the project,
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Resource and costs monitoring.
- Fluent knowledge of Czech and good English language,
- Previous experience in IT project management,
- Engineering and/or Business background,
- Ability to convince others through the professional skills, notably in terms of communication and organization, and through great concern for clients and quality of service,
- Determination, autonomy and personal motivation,
- Flexibility and people management skills,
- Ability to work on numerous tasks simultaneously and cope with a heavy workload,
- Good analytical skills and drawing conclusions rapidly.
- Attractive salary according to competencies,
- Real independency as a great possibility for taking your own decisions and implementing new improvements,
- Chance for managing big, international projects,
- A place for your creativity with quite flat organizational structure,
- Welcoming and friendly work environment.